Choose to activate the module
Hotel Assistant starts switched off. Order it with an authorised account in Add-ons. The order shows the trial, price and terms. To use it, your role needs PMS access and the “Use Hotel Assistant” permission.
An ordinary search does not activate the module.
Describe what you need
Open Assistant in the search bar. Include the guest or room, dates and desired result. For example: “Extend the Maier family’s stay until next Saturday.”
We show actual dates and ask when several bookings match.
Review the proposal
Check the affected record and proposed change. You can see before and after; missing details and blocked steps are explained.
In Standard mode, you confirm changes before we carry them out.
In Standard mode, you confirm changes. In Automatic mode, we carry out suitable routine steps without that prompt. Unclear targets, particularly consequential actions and external actions still need your decision. Authorised people can change the mode in Assistant settings.
Check the result in your PMS
The steps show what we checked and actually completed. Open the linked record to continue working.
For several steps, you can see which succeeded and which remain open.
Examples from hotel life
“What needs attention at the hotel today?” We organise available hotel information and tasks. Specify a date, area or team if needed. Limited results are identified as a selection.
“Extend the Maier family’s stay until Saturday.” We find the matching stay. You see the actual departure date and proposed change. Availability, pricing and existing operational rules still apply.
“Create a Double Room category with a €120 base price.” We prepare the category and ask for missing details. Check its name, capacity and base price before confirming.
“Summarise my guest and team messages.” We use the areas your account can access. A summary does not send a reply or quietly mark messages as read.
“Why can’t I check out the booking in room 21?” We check the matching stay and its existing checkout guidance. You can see which step is missing. Billing rules and blockers still apply.
“Improve the wording on my website.” We read the website text you can access and prepare specific changes. Review the language and wording. Website changes can become public and need your confirmation.
Which data and permissions are used?
Assistant works in the selected hotel with your existing permissions. It gains no extra administrator rights. Personal histories belong to your account; other people’s chats and protected areas stay protected.
We show the sources used and their hotel context. Check dates, amounts, names and proposed wording in particular. Missing information or limited results do not form a complete hotel overview.
