Guest messaging inbox for hotels
Hotel guest messaging inbox: all messages bundled per booking
In STRYK, every guest message sits with the booking it belongs to. Your front desk sees the history, agreements and templates in one place.
- Messages bundled per booking
- Templates with placeholders and automations
- AI drafts only as an add-on module, and only with approval from your team
In short
A guest messaging inbox bundles all messages from a guest under their booking, instead of spreading them across the email client, extranets and scraps of paper. In STRYK, emails for direct and manual bookings and portal messages (through the booking's channel) come together there. Templates with placeholders and automations are included. The inbox is part of the core price, which depends on the number of rooms.
Updated
Where guest messages get lost today
If you answer guest questions in Outlook, in the extranet and by phone at the same time, messages mostly get lost at handovers.
- Today
A family asks by email for a cot, a portal guest asks about parking, and a regular guest calls. The email sits in the owner's inbox, the portal message in the extranet, and the phone note on a scrap of paper at the front desk.
With STRYKA guest's messages are bundled under their booking. Emails for direct and manual bookings arrive there; portal messages come in through the booking's channel, provided a supported connection is active. Phone notes are recorded as a note on the same booking.
Read more - Today
In the evening the late shift promises a guest by email a late check-out until 12:00. The next morning the early shift wants to hand the room to the head housekeeper at 10:30 and finds no note anywhere. The guest holds them to the promise.
With STRYKThe promise is in the booking's message history, along with notes and tags on the same booking. The cover colleague reads it instead of asking the guest.
Read more - Today
Every day someone retypes the same arrival information: parking behind the building, key at reception, breakfast from 07:00. Depending on the day, the breakfast note or the parking note goes missing.
With STRYKA template with placeholders pulls name, room and date from the booking. An automation sends the arrival information before arrival, with a test run beforehand and a log afterwards.
Read more
Four messages overnight, one handover in the evening
Hotel Nordlicht, 24 rooms: front desk on early and late shifts, the owner in the office, guests from the hotel's own website and two portals.
The early shift catches up on the night
Four messages came in overnight. Each one sits with its booking, not in a shared mail folder. Reception sees at once who is arriving, which room is reserved and what the late shift noted yesterday.
Arrival information from a template
A guest from a direct booking asks about parking. The front desk picks the Arrival template, and the placeholders fill in name and date. They add a sentence about the family room and send the email to the guest.
Replying to a portal guest in the same window
A guest asks through the booking portal for a quiet room. Reception replies in STRYK on the booking. The reply goes out through the channel the booking came in on, provided a supported connection is active.
Check the automation
The owner opens the automation log. It shows which messages were triggered, such as the arrival information before arrival. For a new rule she uses the test run beforehand.
Check the AI draft
A summary and a reply draft are ready for a long guest message, if the STRYK Guest AI add-on is active. The late shift changes two sentences and approves the text. Nothing is sent until it is approved.
Handover without a note
The late shift goes home at 20:00. Open questions are in the history of each booking, and the early shift reads them there the next morning. Nobody needs a note at the front desk for that.
What the guest inbox includes
The full list of guest communication functions is on the feature page. Here is what makes a difference at the front desk day to day.
One history per booking
Each booking has its own message history. Email applies to direct and manual bookings, and portal messages go through the booking's channel. Anyone who opens the booking sees the entire history.
Read moreTemplates with placeholders
You set up message templates once, for example for arrival information, directions or payment instructions. Placeholders pull the guest's name and booking details into the text. Reception only adds the personal sentence.
Read moreAutomations with a test run
Messages, tasks, tags and internal notes can be triggered automatically, for example before arrival, after departure, on payment or on a no-show. Test run and log show what happened.
Read moreSTRYK Guest AI in the inboxAdd-on
The add-on summarises messages and suggests replies. Your team reads the suggestion, edits it if needed and approves it. Booking changes and cancellations always need approval. The first month is free; after that it is charged only if you explicitly activate it.
Read more
Guest messages without and with a shared inbox
The difference shows up in handovers, repeat requests and portal guests. The last row names the limit.
| Task | With an email client and extranet | With STRYK |
|---|---|---|
| Find a guest's message | Search the email client, the portal's extranet and the notes at the front desk. | Open the booking. The message history is there. |
| Look up yesterday's confirmation | Whoever covers asks the colleague or the guest. | The confirmation is in the booking's history; notes and tags sit alongside it. |
| Send arrival information | Type the text again each time or copy it from an old email. | Template with placeholders or automation before arrival. |
| Reply to a portal guest | Log in to the extranet, find the booking, reply there. | Reply on the booking in STRYK, sent through the booking's channel, provided a supported connection is active. |
| Handle a long guest email | Read the email, pick out the key points yourself, write the reply by hand. | With the Guest AI add-on: summary and draft, which your team approves. |
| SMS and WhatsApp | Mostly through individual staff members' private phones. | STRYK cannot send these. Messages go by email or through the booking's channel. |
One price that grows with your property
The guest inbox, templates and automations are part of the core price, as are unlimited users. That way no one on the team has to go without access. STRYK Guest AI is an add-on module with its own terms.
Pricing in detail€59 base fee + €6 per room or unit per month
Example with 24 rooms€203per month
- 14-day free trial
- No setup fee
- Personal onboarding
Net prices, annual billing. 20% off the base fee in the first contract year.
Introducing the guest inbox
The inbox comes with the switch to the hotel system as a whole and needs no separate setup.
Import guests and bookings
We guide the import from CSV, XLSX or ZIP, with a test run and an error report. Your old email histories stay in your previous email client for reference; new messages come together on the booking.
Create templates from your daily work
You write the texts your front desk retypes today: arrival information, directions, breakfast times, payment instructions. Placeholders replace name, date and room.
Check automations in a test run
You first set up one rule, for example the arrival information before arrival, and run it as a test. Only then do you activate it. The log shows every message triggered.
Connect portals
We confirm which portals your hotel can connect after assignment and a connection test. Your portal contracts continue unchanged.
Frequently asked questions
Can I answer messages from booking portals in the same inbox?
With Guest AI, receive and reply to Booking.com messages in STRYK. This requires the Guest AI module and a configured connection for your property.
Is there SMS or WhatsApp in the inbox?
No. STRYK does not send SMS or WhatsApp messages. Messages go by email for direct and manual bookings, or through the booking's channel for portal guests.
How do templates with placeholders work?
A template is a message text containing placeholders such as the guest's name or arrival date. STRYK fills in the data from the booking before your front desk sends the message. Reception adds the personal sentence.
Does the AI reply to guests on its own?
Not in general. STRYK Guest AI suggests replies; your team checks and approves them. Booking changes and cancellations always need approval. Fully automatic replies exist only for approved, low-risk answers.
What does STRYK Guest AI cost?
The module is free to try for 1 month and is only charged after explicit activation. It is not included in the base price. The current terms are on the pricing page.
How do I write to guests in several languages?
With a separate version for each language. You might set up the arrival information in German, English and Italian; STRYK fills in the placeholders in each version from the booking. Reception chooses the version that suits the guest.
Who in the team sees which messages?
Roles and permissions decide this. Every staff member gets their own login, and the role determines which areas the person can open and change. The activity log shows who changed a booking.
Make your arrival information your first template
Try the core product for 14 days with no setup fee. Bring the arrival information your front desk retypes today; during the trial it becomes a template with placeholders.