Draft replies from your own hotel knowledge, so reception has time for the guests in front of it.

It sorts new guest enquiries, recognises their purpose, connects existing stays and prepares the right reply or hotel action. The team immediately sees what needs a decision.

This includes booking requests, changes and cancellations, stay questions, invoice and payment topics, complaints, group enquiries and clearly irrelevant messages.

STRYK reads dates, party size, room request and special requirements from the enquiry. Missing details remain visible, while a booking proposal and matching reply can be reviewed together.

Yes. The requested change is connected to the existing stay. New dates, room or party requests appear as a proposal before the team approves the change.

STRYK matches the message to the correct booking, shows rate and cancellation terms and prepares the reply and next step. Any decision affecting charges remains clearly visible.

Yes. Arrival time, parking, breakfast, pets or amenities are answered from approved property information. If a reliable detail is missing, the draft asks for it or sends the case to the team.

It leads the enquiry to the matching stay and existing document. Open balances, recipients or missing details are shown for review without inventing a payment receipt.

Complaints do not receive a generic reply. STRYK summarises the concern and stay context, highlights sensitive points and hands an editable draft to the responsible person.

Yes. Dates, room count, guests, catering and other requests are summarised clearly. Open points remain visible so sales or front desk can follow up precisely.

Clearly irrelevant messages are separated without blocking the normal guest inbox. Uncertain cases remain reviewable and do not disappear automatically.

Sender, booking details, travel dates and existing conversation history are considered together. When several matches are possible, the team decides before an action is prepared.

Missing details appear directly on the draft and proposed action. Front desk can see the exact follow-up question required before making a commitment.

The reply draft follows the language of the guest enquiry and the approved property information. The team can adjust tone and wording before sending.

Yes. The draft remains fully editable. Changes, approval and delivery stay on the case so the next person immediately understands its current state.

The reply communicates with the guest. A hotel action also prepares a booking request, change or cancellation review on the correct stay. Both are controlled together.

Yes. A booking proposal is checked against current dates, requested occupancy and available rooms. Conflicts or missing prices are shown instead of being silently confirmed.

Yes. In assistant mode, an employee reviews every draft and proposed action. This is the ideal way to establish tone, property rules and common exceptions together.

Yes-for clearly defined, low-risk guest questions and reply-only cases explicitly approved by the property. Booking changes, cancellations, prices, payments and complaints remain under personal review.

Uncertainty remains visible. The case enters the review list with its open points instead of producing an invented reply or unclear booking change.

Yes. The original message, summary, drafts, revisions, approval and delivery status stay together. Follow-up questions do not start from zero.

Open, waiting and completed cases can be sorted by state. Every employee opens the same case and sees what has already been reviewed and which step remains.

€59 base fee plus €6 per room or unit each month. Every room counts. Billed yearly. 12-month contract, with cancellation notice due three months before the term ends. Without cancellation, the contract renews for 12 months. Monthly payment is the default. A switch to annual prepayment takes effect on the next billing date and starts a new 12-month term. For a property’s first STRYK contract, the discount applies for twelve months to the base fee only. Room fees, add-ons, transaction fees and third-party costs remain unchanged. It cannot be paid out in cash or combined with other special terms unless the individual offer states otherwise. Net of applicable VAT. Add-ons and transaction costs are separate. Guest communication is part of STRYK Guest AI. Try free for 1 month. + €4.00 per room and €6.00 per apartment or holiday home per month. Guest AI is billed in advance; Intelligent Pricing is billed for the previous month. After the trial, both modules can be cancelled at any time effective at month-end; the STRYK contract’s three-month notice period does not apply. Guest AI periods expressly ordered with annual billing are committed from the order until the agreed annual service period ends, irrespective of payment receipt. Cancellation at that date can be recorded at any time; ordinary cancellation does not entitle the customer to a proportional refund of annual fees. Intelligent Pricing remains cancellable monthly even with annual STRYK payment. Statutory rights concerning defects, billing errors or justified extraordinary termination remain unaffected. 12-month contract, with cancellation notice due three months before the term ends. Without cancellation, the contract renews for 12 months. Monthly payment is the default. A switch to annual prepayment takes effect on the next billing date and starts a new 12-month term. Becomes paid after one calendar month unless cancelled.

Goodwill, pricing, booking changes, cancellations, payments and sensitive complaints remain under personal approval. STRYK brings the guest, stay and relevant information together; your team decides.