In STRYK, requests, messages, booked extras and previous stays are linked directly to the guest and the booking. Whoever is on duty today sees the same as the colleague who answered the enquiry.
STRYK for boutique hotels
Personal guest service and professional operations remain connected through direct booking and invoice.
In short
STRYK is hotel software for boutique hotels and independent properties that want to offer guests a personal experience and sell more directly. A booking engine in your own brand, guest profiles with preferences, upsells, gift vouchers and invoices in the guest’s language run in one system. The channel manager is included in the base price. Connect Booking.com, Expedia, Airbnb and other channels to STRYK. Manage rates and availability centrally and handle OTA reservations in the calendar.
A boutique hotel lives on remembering its guests. The feather-free pillow, the wedding anniversary, the table by the window. These details often sit in a notebook, in the head of the front office manager or in an email from two years ago. When the guest returns and someone else is on shift, that knowledge is gone.
At the same time the hotel sells a lot through portals, even though its own website is more beautiful than any portal page. But the booking flow does not match the brand, extras such as breakfast in the room or a spa package cannot be added, and in the end the guest books on Booking.com after all.
STRYK brings both together. The guest profile keeps preferences, previous stays and notes, visible to whoever is on duty. The booking engine runs on your own web address, with your colours, images and extras. Payment is made online through the integrated payment service. And because invoices, confirmations and guest pages are available in 18 languages, your property comes across as carefully in writing as it does in the lobby.
Guests discover your property on Instagram or in a travel guide but then book through the portal because your own booking flow is cumbersome. Every one of these bookings costs commission. With a booking engine in your own design, clear room images, online payment and website-only rates, booking direct becomes the easier option.
If only your long-serving receptionist knows that Mr Berger always wants room 12, that knowledge disappears at shift change. In STRYK it is on the guest profile. STRYK detects duplicate profiles and merges them so that a regular guest’s history stays complete.
Flowers on arrival, late check-out, champagne in the room: whatever was promised on the phone has to reach the floor. In STRYK notes and tasks are attached to the booking. Housekeeping and front desk see them where they work, instead of on a sticky note on the monitor.
A confirmation in German sent to a guest from Milan does not feel like a boutique hotel. STRYK produces confirmations, invoices and guest pages in 18 languages. Your team can also use the system in their own language, which saves a lot of training with international staff.
Your guests come for the personal touch. It gets lost when the allergy note is buried in an email, the request for a bottle of fizz is on a scrap of paper and the last stay exists only in a colleague’s head.
Arrival time, requests and booked extras are in the booking before the guest opens the door.
Notes and tasks go to reception or housekeeping, so what was promised actually happens.
The guest profile shows previous stays and preferences, so you can pick up exactly where the last visit left off.
A weekend guest books direct. This is how STRYK supports the stay behind the scenes.
A visitor finds your hotel through a travel blog and books the junior suite for two nights on your website. The booking engine shows your images and texts and offers breakfast in the room and a dinner menu as extras. She pays the deposit through the integrated payment service and immediately receives a confirmation as a PDF with a calendar file.
STRYK recognises her as a returning guest and shows the profile: she stayed a year ago, and according to a note she cannot eat nuts. Two days before arrival an email with arrival information goes out automatically. If you use the module, she completes online check-in with registration details and signature from home.
The head housekeeper has marked the junior suite as inspected, and the front desk sees this without asking. The task “Flowers in the room” is ticked off. At check-in everything is already recorded; the guest receives her key and is greeted by name. Nobody has to search for forms mid-conversation.
Your POS posts the aperitif at the bar and Saturday’s massage directly to the room through the interface. STRYK detects items sent twice. In the end every service appears exactly once on the room bill, without anyone typing in receipts in the evening.
The invoice arrives in Italian and the balance is settled. After departure STRYK sends a review request. The profile now shows her second stay, including your new note. When she calls next year, everyone at the front desk knows who is on the line.
On your own domain or a subdomain, with templates and your images, as a full page or as a widget in your website. Online payment through the integrated payment service, confirmation as a PDF with a calendar file.
Offer breakfast, parking, a spa package or a bottle of wine directly in the booking flow. The extras land on the booking and the invoice, not on a separate list.
Previous stays, preferences, notes and company affiliation in one place. Duplicate checks make sure a regular guest is not in the system three times.
Website rates, promo codes for newsletter readers, corporate rates and channel mark-ups for the portals. Pricing rules and the rate calendar help you price weekends and events properly.
Sell value vouchers or packages online with the integrated payment service, or issue them at the front desk. A PDF with QR code in your hotel’s style, redeemable in part as well.
On confirmation, before arrival, at check-out or after departure, STRYK triggers messages, tasks, notes or tags. So the arrival information is never forgotten.
For €4 per room per month you get an inbox attached to each stay that sorts messages and suggests reply drafts from your hotel knowledge. Your team reviews and sends. Automatic replies are labelled as AI.
Through the interface, the tills in restaurant, bar and spa post services directly to the room. STRYK detects items sent twice and keeps the room bill clean.
You keep your brand, your rates and your guests. Only the tool changes.
In the trial account you set up your rooms with images and texts and design a first version of your booking engine. That way you already see in the first week what your booking flow will look like. If you like, we will show you STRYK beforehand in a demo based on a typical day at your hotel.
We transfer your guest records and future bookings through a data import. A test run shows in advance what is complete and where there are duplicates. Only then is the data transferred, so your regular guests’ preferences and notes are not lost in the switch.
On the agreed day your booking engine is embedded on your website and the portals are switched over to STRYK. From then on all bookings arrive in the same calendar. Your team works with personal logins through Nextpulse ID with a second factor.
Yes. You choose a template and adapt colours, images and texts to your property. The booking page runs on its own subdomain or your own domain, or you embed it as a widget in your existing website. Guests stay within your brand and never see a third-party portal.
Yes. You offer extras as upsells in the booking flow. Whatever the guest selects then appears on the booking and on the invoice. STRYK calculates the price itself, so the website and the front desk always show the same amount.
On annual billing (12 months, renewing for a further 12 months each time) it is, net plus VAT, a €59 base price plus 25 × €6, so €209 a month. In the first year you get 20% off the base price; monthly billing costs 20% more. No setup fee, unlimited users. A platform fee of 1.9% applies to direct bookings paid online. Guest AI costs an additional €4 per room per month if you use it.
No. Guest AI is an add-on module. It sorts incoming messages and suggests replies from your hotel knowledge. Your team reads, edits and sends. Only standard questions that you explicitly approve are answered automatically, and such replies are labelled as AI for the guest. Booking changes are always confirmed by a person.
Yes. The interface is available in 18 languages, including English, Italian, Hungarian, Croatian, Polish and Ukrainian. Each team member chooses their own language. The cleaning plan PDF can also be produced in these languages, which significantly shortens onboarding for seasonal staff.
Yes, through the POS interface. Your till posts consumption directly to the guest’s room, and STRYK detects items sent twice. Your restaurant or bar till remains your till. For payments at the front desk, Austria and Germany have the ‘Cash register & fiscalisation’ add-on.
14 days free. All core apps included. No setup fee.
