What does a direct booking through STRYK cost us?+
The booking engine is included in the price: a €59 base price plus €6 per room per month, net plus VAT on annual billing (12 months, renewing for a further 12 months each time); monthly billing costs 20% more. Direct bookings paid online also carry a platform fee of 1.9%. On top of that come the fees of your payment provider. For a €420 booking that is €7.98 in platform fee, instead of around €60 to €100 in portal commission.
Does the platform fee also apply when the guest pays on site?+
No. The 1.9% only applies to direct bookings paid online through the booking page. Bookings your front desk takes by phone or email and bookings through portals are not affected. These bookings are covered by the base price and the per-room price.
Can we build the booking page into our existing website?+
Yes. You can link to the booking page on its own address, use your own domain or embed a widget directly in your website. Your web agency does not need to build its own booking system. Rooms, photos and texts come from STRYK and are maintained only there.
How do we prevent a room from being sold twice?+
Website, front desk and portals sell the same rooms from one calendar. Every booking goes through overbooking protection and immediately reduces availability in STRYK, and on the portals once synchronisation has succeeded. So you do not need to hold rooms back on your own website.
Are we allowed to be cheaper on our own website than on the portals?+
Technically, yes: you can create website-only rates and give the portals a different price through a channel mark-up. Whether and how far you use this depends on your contracts with the portals. Many properties also rely on perks rather than discounts, such as breakfast, parking or flexible cancellation for direct bookings only.
What happens to the deposit if the guest cancels?+
That depends on the cancellation policy of the booked rate. If the guest cancels free of charge, STRYK refunds the online payment automatically through the integrated payment service. If a cancellation fee applies, it is settled in the finance area. If no balance has been collected yet, the scheduled collection ends with the cancellation.