What does STRYK cost for a guesthouse with 10 rooms?+
On annual billing (12 months, renewing for a further 12 months each time) you pay, net plus VAT, a €59 base price plus €6 per room per month, so €119 a month. In the first year you get 20% off the base price. Monthly billing costs 20% more. There is no setup fee and users are unlimited. A platform fee of 1.9% applies only to direct bookings paid online.
Do I need my own hardware or an on-site server for STRYK?+
No. STRYK runs in the browser on the front desk PC, the office laptop or a tablet. You install nothing and updates arrive automatically. A normal printer is enough for printing invoices or the cleaning plan.
Can I bring over my existing bookings from my old system?+
Bookings, guests and rooms can be transferred through data import. Review the source and mapping, along with errors and warnings from the test run. The import runs only after your review and confirmation.
Are Booking.com and Airbnb included?+
The channel manager is included in the base price and is designed for Booking.com, Expedia, Airbnb and other portals. Connect Booking.com, Expedia, Airbnb and other channels to STRYK. Manage rates and availability centrally and handle OTA reservations in the calendar. Availability and rates go out automatically, and bookings and cancellations arrive in your calendar automatically.
Do I have to pay extra for every member of staff?+
No. The number of users is unlimited. You can add family members, weekend temps and seasonal staff without the price changing. With roles and permissions you decide who may write invoices and who, for example, only sees the cleaning plan.
Does STRYK help with guest registration and city tax?+
Yes. For Austria, STRYK monitors the 24-hour deadline for guest registration, flags incomplete registration details and provides the data as CSV or MBS export. You set up the city tax once; after that STRYK includes it in price and invoice and prepares the city tax return.
Isn’t this too complicated for us?+
STRYK is built for properties where one person covers several jobs. You test for 14 days with sample data and step-by-step guides for front desk, housekeeping and the office. We guide the start personally, with no setup fee.
How do we get our data out of the old system?+
You bring rooms, guests and open bookings across with the data import. STRYK shows what will be matched first and only imports once you confirm. Your current system keeps running until switch-over day.
How long am I tied in?+
The STRYK contract runs for 12 months and renews for another 12 months unless you cancel at least three months before the end of the term. If you cancel during the 14-day trial, access ends immediately and nothing is charged.
Who helps when something goes wrong?+
STRYK support is reachable from inside the software and sees your hotel context, so you do not have to explain everything again. For daily work there are guides to the most important tasks.