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Guest journey, Guest registration

Registration details come from the stay, and STRYK shows which registrations are still open.

Submit guest registrations on time without retyping registration details in the evening.

Guest registration

No need to keep the deadline in your head

Submit guest registrations on time without retyping registration details in the evening.

Guest registration

Guest registration

01

No need to keep the deadline in your head

02

Enter details only once

03

Travelling companions and children fully included

04

Open registrations at a glance

05

Corrections only for the person concerned

06

Less paper at reception

How it works in your hotel

  1. 01Registration details from online check-in, kiosk and reception
  2. 02Monitoring of the Austrian 24-hour registration deadline
  3. 03Export in MBS format and as CSV
  4. 04Registration form as PDF from the stay
  5. 05Status per person: open, registered or exempt
  6. 06Overview of open and completed registrations
  7. 07Confirm submission and recreate exports
  8. 08Registration status visible on every booking

Four practical jobs in daily hotel operations.

01

Saturday, twelve arrivals

Most guests have used online check-in. STRYK shows the two families whose dates of birth are still missing, and reception asks them specifically.

02

The deadline is running out

A late arrival from the previous evening has not yet been registered. Deadline monitoring makes it visible before the 24 hours are up.

03

Typo in the surname

One letter does not match the ID. You correct only this person; all other details of the stay remain checked.

04

Registration from the office

The back office creates the export in MBS format, submits it and confirms submission in STRYK. Open cases stay on the list.

Common questions: Guest registration

What does guest registration cover in STRYK?+

STRYK connects registration data per traveller with booking, check-in, submission state and export history. The property sees the complete verifiable process rather than isolated fields.

When is registration data created?+

They can be prepared during online check-in or completed at front desk check-in. They are stored only in connection with the correct stay.

Are fellow travellers captured individually?+

Yes. Adults and children are maintained as structured registrations for the stay. This shows which person is complete and which still needs attention.

Which fields can the property require?+

Check-in settings control standard and custom fields, required state and guidance. The property adapts the process to its actual registration and service requirements.

How is identity document data handled?+

Document type, number, issuing country and expiry can be required depending on nationality and property rules. Missing required data visibly stops completion.

Does online check-in require consent?+

Yes. The public flow accepts registration data only after explicit confirmation of the details and consent to processing for check-in, registration and stay.

Does online check-in physically check the guest in automatically?+

No. It stores prepared guest data and marks the online step complete. Front desk reviews the stay and deliberately performs the actual check-in.

How does the team find open registrations?+

The registration overview filters by date range, completeness and reported state. Open cases can therefore be resolved deliberately before the next export.

Is there a global open count?+

Yes. A count independent of the current date filter shows how many registrations remain unresolved overall. Older cases do not disappear behind a narrow daily view.

Is registration state visible on the booking?+

Yes. The booking receives a summary of existing, complete and reported registrations, including the most recently used format.

What is the CSV export for?+

CSV provides a clear, processable dataset for review and agreed handoffs. The property decides according to local requirements whether and how the file is submitted.

What is the MBS format?+

MBS is a standardised Austrian registration authority file format. STRYK generates it from selected registrations; the property verifies municipal requirements and configuration before use.

How does Feratel work in STRYK?+

Feratel is technically connected to STRYK. Direct transmission to Feratel Deskline in live operation will only be enabled after acceptance; until then, STRYK provides registrations as an export, for example in MBS format. We clarify which registration route applies in your region before you start.

What does the Feratel connection require?+

It requires property and access details supplied by the partner plus valid activation. STRYK encrypts sensitive credentials; the contract and possible partner fees remain with the external provider.

Can the connection be tested before first submission?+

Yes. A dedicated connection test checks the entered Feratel configuration. Only a successful test provides a reliable basis for real submissions.

Does Feratel return results per guest?+

Yes. STRYK processes accepted and rejected records individually. This shows which traveller was reported and who needs a specific correction.

Can a failed submission be retried?+

Yes. Failed Feratel exports can be retried deliberately. Affected registrations can also be reset to open when data must be corrected first.

Is a generated file automatically treated as submitted?+

No. CSV and MBS files remain reviewable after generation. Only deliberate confirmation following actual submission marks the included registrations complete.

Can registrations be prepared automatically?+

Yes. File exports and Feratel submissions have separate schedules with interval and run time. File jobs still require real external submission and subsequent confirmation.

Is export history retained?+

Yes. Format, period, record count, state, creation time and errors remain traceable. Generated files can be downloaded again without pretending a new submission occurred.

Who may work with guest registrations?+

Viewing and managing are separate permissions. Registration data, exports and settings remain limited to responsible roles within the property.

Does STRYK replace the property’s legal review?+

No. STRYK supports capture, validation, export and state tracking. Which data must be reported, when and to whom depends on the property location and applicable requirements.

Does guest registration cost extra as a STRYK module?+

No. Registration list, exports, status and connection workflow are part of the single STRYK offer, with no setup fee and no hidden registration module price. Authorities, Feratel or other external partners may charge their own fees.

Could Guest registration work for your hotel?

14 days free. All STRYK core apps included. No setup fee; optional AI modules are separate.

Questions about STRYK?