Self check-in for hotels
Self check-in for hotels when the front desk is unstaffed
Guests enter their registration details, ID and signature online or at a kiosk in the hotel. Your front desk checks them later and can see who is still missing.
- Online check-in with ID, consent and signature
- Kiosk view for a tablet or terminal in the hotel
- Test arrival at the kiosk in the 14-day trial
In short
With self check-in, guests enter their registration details, an identity document and their signature themselves, even when nobody is at the front desk. STRYK offers online check-in before arrival and a kiosk view for a tablet or terminal in the hotel. Your front desk checks the entries afterwards. Billing is a base fee plus an amount per room, not per check-in.
Updated
When reception closes at 8 pm
As soon as the front desk is not staffed round the clock, every late arrival leaves a gap in registration, keys and deadlines.
- Today
A couple land in Salzburg at 22:40. Nobody is in the building, and the registration form stays blank until the next morning.
With STRYKThe two of them completed check-in on their phones in the afternoon. The next morning the registration is complete in their guest profile.
Read more - Today
A guest stands at the entrance at 21:15 and does not know where to go. The head housekeeper has gone home, and the note with the room number is in the office.
With STRYKAt the kiosk the guest finds their booking, adds any missing details and checks in. At the end the screen shows the key code or a message from the hotel.
Read more - Today
On Monday, ID and signature are still missing for four guests from the weekend. The 24-hour deadline for guest registration under the Austrian Meldegesetz (registration act) passed long ago.
With STRYKThe deadline monitor flags open registrations in Austria as the deadline approaches or once it has passed. Documents and signature are attached to the booking.
Read more
An evening with an unstaffed front desk
A sample evening in a hotel with twelve rooms. The front desk is staffed until 6 pm, after that only the phone is covered.
The invitation goes to arriving guests
STRYK sends the online check-in invitation for the day's seven arrivals. Guests who do not respond automatically receive a reminder. You set the timing and the text yourself.
A guest fills in the registration details on their phone
Through the secure link, the guest enters their address and ID details, photographs the document, gives consent and signs. Everything goes straight into the booking.
Reception checks before the end of the shift
In the guest profile, reception opens the check-ins received and approves them after review. Two arrivals are still missing, and the team can see them at a glance.
A guest who has not checked in online arrives at the kiosk
The tablet in the entrance area shows the kiosk view. The guest finds their booking, adds the missing details and checks in. The final screen is a start page, a key code as text or a message of your own.
The early shift sees what happened overnight
Reception opens the booking calendar. Checked-in guests appear there, and open registrations are flagged. The team collects any missing signatures at breakfast.
What self check-in is built on
Online check-in and the kiosk capture the data. Guest registration and messages make sure nothing gets left undone.
Online check-in with a secure link
Guests fill in their registration details before arrival: ID details, a photo of the document, consent and signature. Invitation and reminder go out automatically, and reception checks the entries.
Read moreKiosk for on-site check-in
The kiosk view runs on a tablet or terminal in the entrance area. Guests find their booking, add details and check in themselves. A walk-in without a booking cannot be created at the kiosk.
Read moreGuest registration with deadline monitor
In Austria, STRYK shows registrations with the 24-hour deadline from check-in and warns when it approaches or has passed. You can export them as CSV and for municipal portals (MBS).
Read moreMessages and automations
Invitation, reminder and arrival information go to the guest as a message. You set up templates with placeholders, and rules with a test run, once.
Read more
Late arrival with a paper note or with STRYK
Where gaps appear when the front desk is unstaffed, from registration details to the key.
| Task | Note and key box | With STRYK |
|---|---|---|
| Capture registration details | Note at reception or a photo sent by message, typed up the next day | The guest enters the details before arrival or at the kiosk, and they are stored in the booking |
| ID and signature | Often missing until reception asks | Document photo, consent and signature are part of check-in |
| Registration deadline in Austria | A list or note that someone has to remember | Deadline monitor flags open registrations |
| Arrival information | Individual emails written by hand, often forgotten by the evening before | Invitation, reminder and templates go out automatically |
| Room access | Key box or note on the door | The kiosk shows the key code as text; STRYK does not operate the lock |
| Check by the team | A stack of paper the next morning | Check-ins are visible in the guest profile and approved by reception |
One price that grows with your property
The price depends on the number of rooms, not on the number of users. The kiosk device and any fees for your locking system are not part of the subscription.
Pricing in detail€59 base fee + €6 per room or unit per month
Example with 14 rooms€143per month
- 14-day free trial
- No setup fee
- Personal onboarding
Net prices, annual billing. 20% off the base fee in the first contract year.
How to set up self check-in
We agree the process with you before the first guest uses it.
Define the process for your hotel
You decide which arrivals check in online, when the invitation and reminder go out, and which message the kiosk shows at the end.
Import data and guests
Existing bookings and guests are imported from CSV or XLSX, with a dry run before the real import.
Set up the kiosk device
A tablet or terminal in the entrance area opens the kiosk view. You set the room access codes yourself, for example from your locking system.
Start with a test arrival
A team member goes through one check-in on a phone and one at the kiosk using sample data. Invitations to real guests only go out once you have accepted the general terms (AGB) and the data processing agreement (AVV).
Frequently asked questions
Can STRYK open door locks?
No. STRYK is not connected to any locking system and does not control locks or key cards. At the end, the kiosk can show a key code as text or display a message with the access details. You set the code yourself.
How does the guest get the room code?
At the kiosk it appears as text on the screen if you set that as the final step. Otherwise the guest receives a message from you. How the code gets into the lock depends on your locking system.
Is guest registration captured during self check-in?
Yes. Guests enter their ID details, photograph the document, give consent and sign. Everything is attached to the booking. In Austria, STRYK shows registrations with the 24-hour deadline from check-in. Check with your local authority which obligations apply in your country.
What happens if the ID cannot be read?
Reception sees this during the review and does not approve the check-in. The team gets the details from the guest later, for example at breakfast, or asks for a new photo. The review by reception remains part of the process.
Can the guest pay at the kiosk?
No. The kiosk does not accept payments and is not a payment terminal. You settle open amounts in advance by online payment through your online payment account, or at reception on departure.
Can guests without a booking check in at the kiosk?
No. The kiosk looks up an existing booking. You record a walk-in at reception or in the system before the guest reaches the kiosk.
Do I need a separate app for this?
No. Online check-in opens in the guest's browser through a secure link. STRYK runs in the browser, including on smartphones and tablets. The STRYK app for iPhone and Android is included at no extra charge.
Try self check-in with your evening team
Send an enquiry for the 14-day trial, with no setup fee. We will talk through with you which arrivals check in online and which at the kiosk.