Software for city hotels
City hotel software: late arrivals, company invoices, tourist tax
For hotels with business travellers and many short stays. Guests who arrive after the desk closes check in online or at the kiosk, and the company receives its invoice as Factur-X/ZUGFeRD.
- Online check-in and kiosk for late arrivals
- Company invoices as Factur-X/ZUGFeRD
- Request 14-day trial access with sample data
In short
City hotel software is a PMS that connects check-in, housekeeping, company bookings, invoicing and tourist tax for a property with short stays. STRYK runs in the browser and is built for owner-run hotels of up to about 120 rooms. The price is a base fee plus a charge per room. Early and late shifts, the head housekeeper and temporary staff each work with their own access, at no extra cost.
Updated
What costs a city hotel time every day
Business travellers arrive late, leave early and need an invoice their accounting department can import. This is where city hotels most often run into trouble.
- Today
It is 22:40, and the late shift finished an hour ago. A guest on the last train is at the door, and nobody can take registration details or match the guest to a booking.
With STRYKGuests fill in their registration details in advance through a secure link, including ID data, a photo of the document and their signature. Your front desk checks them in the afternoon. On site, the guest finds the booking at the kiosk and checks in there.
Read more - Today
A corporate client's purchasing department sends the invoice back. The company address is wrong, and it wants a machine-readable format instead of a PDF. Your front desk has to redo it by hand.
With STRYKCompany details are attached to the booking and flow into the invoice. STRYK creates outgoing invoices as Factur-X/ZUGFeRD and checks them while doing so. To correct a wrong address, you issue a cancellation and a new invoice, and the first version stays traceable.
Read more - Today
Almost every room is checked out and then, in the afternoon, checked in again. The head housekeeper learns by word of mouth which room is needed early, and the front desk asks twice whether room 22 is ready.
With STRYKThe housekeeping plan shows departures, stayovers and arrivals of the day with room status and assignment to the cleaning staff. The front desk sees the status in the calendar without making a call.
Read more
A Tuesday in a 40-room city hotel
A sample day in a property with 40 rooms. The hotel is invented, the functions described are not.
Daily plan for 31 departures
After the trade fair, 31 guests check out today, 28 arrive and 6 stay on. The head housekeeper assigns the rooms to the cleaning staff and puts the two announced early arrivals first. The plan has been in her inbox as a PDF since 06:00.
Departure with company invoice
A guest from sales checks out. STRYK sets the room to the correct cleaning status. Breakfast and minibar appear as open items on the invoice. The PDF with the company details goes by email to the guest's accounting department.
Room for the early arrival
A guest announces a 13:30 arrival, but the booked room is not released yet. The front desk moves the guest within the category to a room that is already cleaned, and the preview shows the result in advance. The price of the booking stays the same.
Checking registration details
The late shift takes over and opens the evening's arrivals. Ten guests have filled in their registration details online, and two are still missing a signature. The reminder went out automatically. The front desk checks the details and completes what is missing.
End-of-day close before the shift ends
Before the late shift leaves, the end-of-day close starts. STRYK points out open arrivals, departures, drafts and items. Only one arrival stays open: the guest on the last train.
Last arrival at the kiosk
The guest comes in on the last train. At the kiosk the guest finds the booking, adds details and checks in. At the end the kiosk shows the key code as text. How your hotel hands over the key is up to you, because STRYK does not open any door.
These functions city hotels need most often
What a property with business travellers relies on between the first departure and the last arrival.
Online check-in before arrival
Guests fill in their registration details in advance: ID data, a photo of the document, consent and signature. The invitation and the reminder go out automatically. Your front desk checks the details.
Read moreKiosk for arrivals on site
On a tablet or terminal the guest finds the booking, adds details and checks in. At the end the kiosk shows the start page, a key code as text or a message. Payments and door lock systems are not part of it.
Read moreInvoices and e-invoices
The invoice is created from the booking, and open items from the restaurant or bar appear on it. Outgoing invoices come as Factur-X/ZUGFeRD, with a check. You import incoming XRechnung and Factur-X invoices.
Read moreCompany bookings and company rates
Company and private bookings run in the same calendar. You set company prices through rates and discounts, with conditions such as length of stay, lead time, weekday, room category or channel. Regular guests can have discount rules of their own.
Read moreHousekeeping with many departures
The daily plan shows status, occupancy and tasks per room and assigns them to your cleaning staff. Checklists are attached to the room status. The head housekeeper approves each room.
Read moreTourist tax (Ortstaxe) and city tax on the invoice
You set up the tourist tax or city tax of your city once: amount, calculation method, children, season and length of stay. It appears in the price on your website, in the booking overview and on the invoice.
Read more
City hotel with templates and word of mouth, or with STRYK
Tasks that in hotels with short stays are often spread across several programs and paper notes.
| Task | Several programs and paper notes | With STRYK |
|---|---|---|
| Arrival after office hours | Registration details are added the next morning, and the guest waits or gets a note. | Registration details arrive online in advance or are completed at the kiosk; the front desk checks them. |
| Invoice to the company | Invoice from a template, company details typed in by hand, corrections overwrite the original. | Company details come from the booking. The issued invoice stays fixed, and corrections are made by cancellation or credit note. |
| Format of the company invoice | PDF by email, which the purchasing department enters manually. | Factur-X/ZUGFeRD with a check; delivery via Peppol is not available. |
| Company rates | Price list as a table; the front desk keeps deviations in mind. | Rates and discounts with conditions, and discount rules per guest, are attached to the booking. |
| Room between departure and arrival | Head housekeeper and front desk agree by word of mouth which room is needed next. | Plan with status and assignment; the front desk sees when the room is ready for arrival. |
| Tourist tax | The amount per guest is recalculated at departure and typed into the invoice. | Tourist tax is part of the price, the booking overview and the invoice; your city sets the amount. |
One price that grows with your property
At 40 rooms, the charge per room makes up most of the total. The price card on this page calculates it. Fees from payment providers and commissions charged by booking portals are not part of the subscription, and tourist tax is a levy of your city, not a STRYK price.
Pricing in detail€59 base fee + €6 per room or unit per month
Example with 40 rooms€299per month
- 14-day free trial
- No setup fee
- Personal onboarding
Net prices, annual billing. 20% off the base fee in the first contract year.
How to move from your old program to STRYK
Switching while the hotel is running needs a fixed cut-over date and a trial run.
Send an enquiry and talk through your hotel day
Send an enquiry through the website. We talk through your room categories, your company clients and your late shift in person. The contract is based on an individual quote.
Import data as a test
We import guests, bookings and rooms from CSV, XLSX or ZIP, with guidance and templates. A test run lists errors in a report before anything is imported for real.
Set the cut-over date
You choose a quiet day for the switch, for example a Sunday without a trade fair. Open bookings run in STRYK from this day on, and the old program stays available for lookups.
Set up the team with roles
Front desk, head housekeeper and owner each get their own access with roles and permissions. Sign-in works through Nextpulse ID with a second factor, also on the computer that the early and late shift share.
Frequently asked questions
How do guests check in after 22:00?
With online check-in in advance and a kiosk in the hotel. The guest fills in the registration details before arrival or adds them at the kiosk, and at the end the kiosk shows a key code as text. Payment at the kiosk and connections to door lock systems are not available, nor are walk-ins at the kiosk. Your front desk remains responsible for checking the details.
Can STRYK send e-invoices to companies?
Yes, as Factur-X/ZUGFeRD. STRYK checks the invoice when it creates it. You send it by email as you do now. For Austria, there is a restriction on email delivery, and delivery via Peppol is not available. You can import incoming invoices in XRechnung (UBL/CII) and Factur-X format.
How do I set up company rates?
Through rates and discounts with conditions. You define, for example, for which categories, weekdays, lengths of stay and channels a discount applies, and you can assign discount rules to a guest. This way the sales rep who stays two nights every month gets the agreed price without anyone having to ask.
What happens if a business traveller does not arrive?
You set the booking to no-show. A stay in the hotel ends with check-out or no-show. An automation can trigger a message, a task or a tag, for example a note for accounting. Whether a fee applies depends on the cancellation terms of the booked rate.
How does the front desk see whether a room is ready for an early arrival?
In the room status in the booking calendar and in the housekeeping plan. Once the head housekeeper has approved a room, it shows as ready for arrival. If the booked room is not ready yet, you move the guest to a finished room within the category before arrival; the price stays the same.
How is tourist tax handled for business travellers?
According to the bylaws of your city. Whether business travellers are exempt from tourist tax or city tax is set by the municipality. STRYK calculates with the values you enter: amount, calculation method, children, season and length of stay.
How does data from my old system get into STRYK?
Through a guided import from CSV, XLSX or ZIP with templates. A test run shows beforehand which bookings cannot be assigned to a room. The switch takes place on a cut-over date. Data migration and standard setup are included in the core price.
Book a demo built around your hotel day
Show us your latest arrival and your most difficult company invoice. We will walk you through both in STRYK.