Upselling for hotels
Hotel upselling software: extras at booking and reception
With STRYK you set up extras once and offer them on your booking page. Additional services are recorded on the stay at reception and from the minibar.
- Guests choose extras when they book
- Minibar recorded per room, with history
- Open items go onto the invoice at check-out
In short
Upselling software for hotels links extras to the booking and the invoice, so they do not get lost at reception. STRYK is hotel software that runs in the browser: guests choose extras on your booking page, and your team records minibar items and additional services on the stay. You pay a base fee plus an amount per room and month. The booking engine is included, and there is no commission on additional revenue. The trial runs for 14 days.
Updated
Where additional revenue gets lost in everyday hotel work
If you offer extras only verbally and note additional charges on slips of paper, you lose revenue in three places.
- Today
At 17:30 on a Friday, four arrivals stand at the front desk at once. Nobody asks about parking or a late check-out, and guests only learn on departure day that both were available.
With STRYKExtras appear on your booking page as soon as guests book. They choose them together with room and rate, and the booking price includes them. Reception no longer has to remember every offer.
Read more - Today
During the room check, the head housekeeper finds two empty bottles in the minibar in room 12. She writes it on a slip that stays in the laundry trolley. At check-out, nobody asks about it.
With STRYKThe minibar is recorded per room in housekeeping, with history. Reception sees the consumption before check-out and can bill it with the stay.
Read more - Today
A guest adds breakfast for the next day at the front desk. The late shift makes a note, the early shift knows nothing about it, and the invoice is missing the item.
With STRYKAdditional services are tied to the guest's booking. At check-out, STRYK carries open items onto the invoice, which can no longer be changed afterwards.
Read more
Where extras come from in a garni hotel with 16 rooms
A sample day in a garni hotel (breakfast only) with reception on early and late shifts and a head housekeeper with two room attendants.
Minibar check in stayover rooms
A room attendant tidies room 7 and records two drinks from the minibar. The entry belongs to the room, and the history shows what was taken on previous days.
Check-out with a minibar charge
At check-out, reception sees the open items of the stay. They go onto the invoice, reception checks them and issues it. The PDF goes to the guest without anyone retyping an amount.
Phone enquiry about price
A couple asks about four nights in November with breakfast and parking. In the price calculator you select the period, category, rate and extras and quote the total, without creating a booking.
An extra offered at reception
A guest asks at arrival about a later check-out. The late shift records the additional service on the stay, and the item is ready to bill at check-out.
Direct booking with extras
On your booking page, a guest chooses a room, a rate and two extras. Prices and availability come from your calendar, and the booking appears there without refreshing, with a notification to your team.
Open items before the end of the shift
Before the late shift ends, it opens the end-of-day close and sees what is still open, including items without an invoice. The late check-out at 15:30 is settled today, not at breakfast with the departing guest.
Features for selling extras in a hotel
An extra starts on the booking page, at reception or in the room. In STRYK, in all three cases it is tied to the same booking.
Extras on the booking page
Your guests book on a STRYK address or on your own domain. You decide which extras appear there. Room price, extras and tourist tax are part of the total price the guest sees before sending the booking.
Read moreRates with services
In the rate you define which services are included in the price, when it can be booked, and which cancellation and payment terms apply. This way "Room with breakfast" exists as its own rate next to the room-only price.
Read moreMinibar in housekeeping
Minibar items and consumption are recorded per room. The history shows what was missing in earlier stays. The head housekeeper passes the figures on before the guest checks out.
Read moreInvoices and reports
The invoice is created from the booking, and open items are added at check-out. You export reports and booking lists as PDF, Excel or CSV and go through them with your accountant.
Read more
Selling extras without and with STRYK
The left column shows what depends on notices, slips of paper and handovers today. The right shows where the same extra is recorded in STRYK.
| Task | With notice board and slips of paper | With STRYK |
|---|---|---|
| Offer extras | The offer is on a notice or in the head of whoever is at reception. Guests who do not ask never find out. | Extras appear when guests book on your booking page, provided you have published them there. |
| Quote a price | The total with breakfast and parking is added up in your head during the phone call. | The price calculator shows period, category, rate, extras and discount code, without creating a booking. |
| Record the minibar | A slip in the laundry trolley. Whether it reaches reception depends on the handover. | Consumption is recorded per room. The history shows earlier stays. |
| Book an additional service | The early shift does not know what the late shift promised. | The item is tied to the booking, so every shift sees the same status. |
| Issue an invoice | The amount is added to the template by hand. Forgotten items often come to light only later. | At check-out, open items go onto the invoice. If something turns up afterwards, a credit note corrects it instead of overwriting. |
| Reporting | A tally sheet or your own Excel table shows what was sold. | Reports per area are available as PDF, Excel and CSV, from the same bookings and invoices. |
One price that grows with your property
For a garni hotel with 16 rooms, the price card calculates the base fee and the per-room amount. STRYK takes no commission on extras sold. Only if the guest pays for them online through STRYK does the platform fee apply to that payment.
Pricing in detail€59 base fee + €6 per room or unit per month
Example with 16 rooms€155per month
- 14-day free trial
- No setup fee
- Personal onboarding
Net prices, annual billing. 20% off the base fee in the first contract year.
Setting up extras in STRYK
You do not need to install anything. Setup follows what you offer today.
List what you offer
Write down what your hotel sells today: breakfast, parking, drinks from the minibar, late check-out. Only list what you can actually deliver.
Set up extras and rates
You maintain extras and rates once, centrally. Then you choose which of them appear on your booking page.
Set up the minibar
You enter your minibar items. From then on, the head housekeeper records consumption in the housekeeping plan, and the history for each room builds up.
Brief the early and late shifts
Each person gets their own login with a role. Reception learns where to record additional services on the stay and tries out check-out once with a test booking.
Frequently asked questions
Can guests choose extras when they book?
Yes, on your booking page. You define in STRYK which extras appear there. Online payment runs through your online payment account, and which payment methods are available depends on how the payment provider activates it.
Can a guest add an extra after booking?
Yes, through a request to your reception. With the optional guest portal, the guest opens their booking through a secure link and asks, for example, about parking. Your team records the service on the stay, and at check-out it appears on the invoice.
How does the minibar end up on the invoice?
The head housekeeper records consumption per room in housekeeping. Reception sees it before check-out. At check-out, open items of the stay are carried onto the invoice. Check this process during the trial with your own minibar items.
Which extras sell best in small hotels?
There is no general answer, because it depends on the hotel and its guests. Start with things guests ask about anyway, such as breakfast, parking or a late check-out. After one season, the bookings show which extras were actually chosen.
Does STRYK show which extras are worth it?
Yes, through reports and exports. Reports per area are available as PDF, Excel and CSV, and you can export the booking list with column filters. After a season, put these figures next to your offer and drop whatever nobody books.
Does upselling cost extra in STRYK?
No. Extras, rates and the booking engine are part of the core price, which is a base fee plus an amount per room. Only with integrated online payment is a platform fee added on the amount processed online. Payment providers charge their own fees.
Test extras with your booking page
Tell us the number of rooms and the extras your hotel sells today. In the 14-day trial you set them up and run a departure with minibar items through to the finished invoice.