Correct an invoice: cancel, reissue or credit a partial amount

Which of the three correction ways fits, how to create a cancellation or partial credit note and what happens to payments already received.

4 min readAccounting → Invoices → Invoices → Correct

What you can do safely afterwards

You choose the right correction way for each mistake.
You credit part of an invoice after a complaint without cancelling all of it.
You know when money has to be refunded and where to record it.

What you need before starting

The invoice is finalised. Drafts are simply edited or deleted.
Corrections require finance management permission and a reason of at least eight characters.

Choose the correction way

Open the invoice and choose “Correct”. The choice depends on what is wrong: recipient or content of the whole invoice, a single amount, or the entire transaction.

Invoice detail with Correct action — An issued invoice with payments and send log. Correct opens the three correction ways; the invoice itself is not changed.

Three ways to correct

Way	When	Result
“Cancel and reissue”	Wrong recipient, address, date or several items.	Full cancellation credit note and a prefilled new draft.
“Credit partial amount”	Price reduction after a complaint, a service not provided.	Own credit note for the amount; the invoice stays valid with a lower open amount.
“Cancel completely”	Invoice issued twice or the stay did not take place.	Full cancellation credit note; the recipient owes nothing.

Give a reason

Every correction needs a reason of at least eight characters; frequent reasons can be selected, for example “Price reduction after complaint”. The reason appears on the credit note and in the history.

Credit a partial amount

“Credit partial amount” asks for the gross amount and whether it refers to the whole invoice or to specific services. Tourist tax is not credited. The summary shows what remains open or has to be refunded.

Hotel Nordlicht, price reduction for room 12

01
Open Correct
Open invoice RE-2026-1279 and choose “Correct”, then “Credit partial amount”.
The dialog shows invoice number and gross amount.
02
Enter amount and scope
Enter € 60.00, choose “Specific services” and the night with the defective heating.
“Remaining open after” shows the new open amount.
03
Create the credit note
Choose the reason and “Create credit note”.
The invoice shows “Partially credited”.

Cancel and reissue

“Cancel and reissue” creates the cancellation credit note and opens a new draft with the same items. Correct what was wrong, check the PDF and finalise; the new invoice gets a new number.

Paid invoices and refunds

If a cancelled invoice was already paid, the amount is ready for refund. Choose “Record refund” in the credit note once the money has actually been paid back. If the guest returns, the credit can be used for a new invoice instead.

What is corrected where

Mistake and right correction

Mistake	Correction
Mistake in a draft	Edit the draft or “Delete draft”
Mistake in an issued invoice	“Correct”: one of the three ways
Payment recorded with wrong amount or method	Reverse the payment and record it again
Mistake in a supplier document	Expenses: “Cancel and reverse document”

Final review

Original, credit note and new invoice tell one consistent story, and the open or refundable amount matches the actual payments.

01Every correction has a clear reason.
02The original invoice is unchanged and linked to its credit note.
03A reissued invoice is finalised and sent.
04Amounts to refund are refunded and recorded.

Common mistakes and the right solution

Problem

The finalised invoice is supposed to be edited.

Solution

Finalised invoices cannot be edited. Use “Correct”.

Problem

A complaint about one night leads to a full cancellation.

Solution

Use “Credit partial amount”; the invoice stays valid.

Problem

The refund is recorded before the money has left.

Solution

Record the refund only after the transfer or card refund has been made.

Choose the correction way

Give a reason

Credit a partial amount

Hotel Nordlicht, price reduction for room 12

Cancel and reissue

Paid invoices and refunds

What is corrected where

Final review

See STRYK in your hotel workflows.