Record a payment
In the invoice, choose “Record payment”. The amount is prefilled with the outstanding amount; a lower amount records a partial payment. For a credit card, state whether it was used on site (terminal) or remotely (phone, link, online).
With an active cash register, STRYK signs the receipt for cash and on-site card payments; hand it to the guest. If a transfer already appears on the statement, STRYK offers “Take over from bank statement” so it is booked only once.
| Situation | Payment method | Note |
|---|---|---|
| Guest pays cash at check-out | “Cash” | Signed till receipt for the guest. |
| Guest pays by card at the desk | “Collect at terminal”, or “Credit card” on site | Till sale; the terminal books automatically. |
| Company pays by transfer | From the bank statement | Confirm in the bank reconciliation. |
| Booking platform collected the money | “OTA paid” | Matched later with the platform payout. |
Collect at the card terminal
Card payment at the terminal
- 01Send to terminal
In the payment dialog choose “Collect at terminal”, select the terminal and “Send to terminal”.
STRYK shows “Waiting for card”. - 02Guest pays
The guest pays at the terminal, with a tip if desired.
“Payment received”; a tip is shown separately and is not part of the invoice. - 03If it fails
After “Payment cancelled” or “Terminal time expired” no payment was booked; choose “Try again”.
Exactly one payment is booked.
Deposits and credits
Money received before an invoice exists is recorded under “Receipts & credits” with “Record incoming payment” and a purpose, for example deposit or prepayment. It is booked as customer credit first and then distributed with “Distribute to invoices”. No invoice can be overpaid; any remainder stays as credit.
Read open items
“Open & reminders” lists every unpaid invoice with due date, recipient and open amount. A receivable case records owner, next action and status, for example “Payment promised” or “Disputed”.
Send reminders
Set the reminder mode once under “Settings” in this view: “Off”, “Suggest for approval” or “Send automatically”. “Apply recommendation” sets the usual levels for your country.
“Send reminder” in the row sends the next level for one invoice. If a guest has promised to pay or disputes the invoice, block reminders for it with a reason; nothing is sent until you lift the block.
Typical levels
- Payment reminder, without fee
- First reminder, with fee or interest if agreed
- Final reminder
Hotel Nordlicht, Tuesday reminder run
- 01Open the approvals
Choose “Reminders for approval”.
All suggested reminders appear with level and amount. - 02Check flags
Check entries marked “Different email address” or “Interest rate missing”.
No flagged entry is left unclear. - 03Approve
Choose “Select all” and “Approve”.
The reminders show “Scheduled” and then “Sent”.
Gift vouchers
Under “Gift vouchers” you sell a voucher at the desk with “Issue gift voucher” and redeem one against an open invoice with “Redeem gift voucher”. The online voucher shop is described in the gift voucher guide.
