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Bill hotel extras and till sales correctly

Maintain one extras catalogue, add services to the right stay, post till sales to guest accounts and check every source before invoicing.

What you can do safely afterwards
  • Every extra comes from the catalogue with the correct price, tax and pricing type and appears once on the stay.
  • Till sales are posted to the right guest account or to the outlet’s daily takings, never twice.
What you need before starting
  • Have the correct booking, the service date and the price list of your outlets ready.
  • Changing the extras catalogue needs access to Settings, booking extras need booking rights, till sales need POS rights, and the daily takings settings need Finance management.
01

Maintain the extras catalogue

All bookable services are defined once in the catalogue.

Create an extra

  1. 01
    Open the catalogueSettings → Extras & services

    Open the extras catalogue and select “New extra”.

  2. 02
    Enter price and rules

    Fill in “Name *”, “Price (€) *”, “Pricing type”, “VAT (%)” and, if needed, “Max. quantity (blank = unlimited)”. Switch on “Active (offered to guests)”. Switch on “Offer on the booking website” only if guests should book the extra online.

    All fields match your price list.
  3. 03
    Save the extra

    Select “Create extra”.

    STRYK shows “Extra created” and the extra appears in the list with its price and tax.
How the pricing type calculates
Pricing typeCalculationTypical use
“Per booking”One-time price for the entire booking.Airport transfer, late check-out
“Per night”Price × number of nights.Garage, pet
“Per person”Price × number of selected guests.Ski pass, guided tour
“Per person/night”Price × guests × nights.Breakfast, half board
02

Add an extra to the stay

Add and confirm the extra

  1. 01
    Select the extra

    Open the correct booking, check guest and stay and select “Add extra”. Choose the extra and the quantity.

    Only active, optional extras of the catalogue can be chosen.
  2. 02
    Set the dates

    Enter “Service date / from”. For nightly prices, also set the end date; it can run at most “Until departure on”.

    The dates lie within the stay.
  3. 03
    Review the effect

    Select “Review effect”. Compare “Change” and “Booking afterwards”.

    After confirming, STRYK shows “Extra saved.” and the booking shows its new total.
03

Post till sales to guest accounts

All till sales are found under Accounting → Till → Sales. “Differences” shows possible duplicate charges, not confirmed cash differences; compare the originals in the booking before correcting anything.

Post a charge manually

  1. 01
    Open the guest accountAccounting → Till → Sales

    Search for room, guest, email or booking number and select “Add charge”.

    The dialog shows the occupied room and its guest.
  2. 02
    Enter the sale

    Choose “Outlet”, enter “Description *”, quantity, “Price (€) *” and “Tax”. Note the receipt number of the external till under “POS reference”, for example during a till outage.

    Guest, room and amount match the original receipt.
  3. 03
    Post the charge

    Select “Post charge”.

    STRYK shows “POS charge posted.” and the charge appears under “POS charges”.
04

Restaurant and bar sales without a room

Under Settings → Finance → Taxes & register, the card “Restaurant and bar sales” lists every active outlet. STRYK posts sales without a room charge per outlet and day as one summary entry with VAT per tax rate.

Settings per outlet
FieldOptionsEffect
“Payment method of the daily takings”“Cash (cash desk)”, “Card”, “Cash and card mixed (clearing account)”Determines the account to which the daily takings are posted.
“Cash register”“Not set yet”, “Register signs externally”, “STRYK register”In Austria STRYK only posts the daily takings once it is clear which register signs the receipts.
“Register ID of the external register”Register ID as registered with the tax officeRequired when the register signs externally.
05

Invoice, check and correct

Before the invoice, check the services in the booking’s billing or folio. Issued invoices and their PDFs remain unchanged; a service added later goes onto the next invoice, not into a manual duplicate line.

An unbound optional extra is corrected on the booking with “Correct” and a “Correction reason (at least 8 characters)”. If STRYK reports “Already linked. Review the invoice or folio allocation; changes are not possible here.”, use the invoice correction instead. A till charge on the wrong room is moved with “Move charge”; a charge the guest should not pay is cancelled with “Cancel charge”.

Final review

Each sale is recorded once at its source, reaches the guest’s invoice or the daily takings and can be traced from the receipt to the posting.

  1. 01Each extra exists once in the catalogue with price, tax and pricing type.
  2. 02Every extra on a booking was confirmed after “Review effect”.
  3. 03Till sales for rooms appear under “POS charges”, not again as extras.
  4. 04“Differences” has been checked and genuine duplicates corrected.
  5. 05Every active outlet has a payment method of the daily takings and, in Austria, a cash register.

Common mistakes and the right solution

Problem

A bar sale was posted by the till and again as an extra.

Solution

Keep the charge from the till and correct the extra with a reason.

Problem

The extra cannot be selected on the booking.

Solution

Check in the catalogue whether it is active, optional and within the quantity limit, and whether the stay is still open.

Problem

A late bar bill cannot be posted to the room.

Solution

Only checked-in stays can receive charges. Settle the amount at the bar or on a separate invoice.

Problem

The day close reports open restaurant and bar sales.

Solution

Open “Restaurant and bar sales”, set the payment method and the cash register for the outlet and save.

See STRYK in your hotel workflows.

In a personal consultation, we walk through bookings, housekeeping, pricing and finance with you.

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