1. Scope and business status

These terms apply to the conclusion of contracts between Nextpulse GmbH (“Nextpulse”) and customers for STRYK Hotel Management. STRYK is offered exclusively to entrepreneurs. No contracts are concluded with consumers.

Anyone who requests trial access, registers, orders or accepts an offer confirms that they act in the course of a commercial or self-employed professional activity and with authority to represent the legal entity named. Nextpulse may request evidence such as commercial register, trade licence or VAT details, and may decline enquiries where business status is not sufficiently established.

2. Website enquiries and product presentations

A website enquiry on its own is non-binding. Forms, demos, price calculators, conversations and product presentations are invitations to make contact. They are neither an offer nor an acceptance and give rise neither to a payment obligation nor to a service obligation.

Nextpulse may decline an enquiry without giving reasons, or request further information on the business, authority to represent, creditworthiness, technical suitability and the desired scope of services.

3. Conclusion via an individual offer

Only a document from Nextpulse expressly designated as an offer can form the basis of a contract under this route. It states at least the contracting parties, the business, the scope of services, remuneration, billing interval, term, notice period and the document versions included.

The published prices are net prices for entrepreneurs. The regular core price is €59 base fee plus €6 per room or unit and month, with annual payment. An offer may set more favourable or additional individual terms for the customer; in that case, it takes precedence over these published prices.

The customer accepts the offer within the acceptance period stated therein, by signature or by a clearly attributable declaration of acceptance in text form. The contract is formed upon receipt of Nextpulse’s order confirmation. Nextpulse sends the order confirmation without undue delay after timely and unchanged acceptance, and refuses it only for good reason, in particular if business status or authority to represent are not sufficiently established. Silence, participation in a demo or the transmission of set-up data do not constitute acceptance.

4. Trial and demo access

Registration at staystryk.com creates the Nextpulse ID access and STRYK tenant after email verification, with the registered user as owner. Registration alone does not create a payment obligation or start the trial.

Before operational access, the authorised owner signs the order summary in STRYK, incorporating the terms, DPA and payment authority. It states room count, prices, billing, trial end, subsequent payment obligation, term and cancellation notice. The contract is concluded when storage of that order is confirmed. The free trial starts only after contract conclusion and verification of the payment method.

Try free for 14 days. Unless cancelled, the subscription ordered before the trial automatically becomes paid. Cancellation during the trial ends operational access immediately.

5. Online registration and online ordering

STRYK stores the signed order, document versions and confirmation immutably and provides them to the owner in the contract area and by email. The owner manages the contract, add-ons and billing details there. Cancellation during the trial ends operational access but leaves contract documents, invoices and data export available.

Try each module free for one calendar month. The order includes subsequent paid use. Cancellation during the trial disables the module immediately.

Guest AI is billed in advance; Intelligent Pricing is billed for the previous month. After the trial, both modules can be cancelled at any time effective at month-end; the STRYK contract’s three-month notice period does not apply. Guest AI periods expressly ordered with annual billing are committed from the order until the agreed annual service period ends, irrespective of payment receipt. Cancellation at that date can be recorded at any time; ordinary cancellation does not entitle the customer to a proportional refund of annual fees. Intelligent Pricing remains cancellable monthly even with annual STRYK payment. Statutory rights concerning defects, billing errors or justified extraordinary termination remain unaffected.

6. Order of precedence of the contract documents

In the event of conflict, the following order of precedence applies. A higher-ranking document prevails only to the extent of the conflict. An order or purchase confirmation confirms the conclusion of the contract; it does not change the content accepted by the customer.

1. Expressly agreed individual deviations.
2. Offer in the version accepted by the customer, or order summary, in each case including the service description contained therein and the service and price information.
3. Data Processing Agreement – for all data protection matters; to that extent it also prevails over the offer and order summary, unless these expressly refer to a specific provision of the Data Processing Agreement.
4. Service & Support.
5. STRYK Terms of Use and Licence (B2B SaaS Terms, B2B-SaaS-AGB).
6. List of sub-processors in the version included or contractually updated.
7. Product documentation – for operating purposes only; it does not extend the services owed.

7. No additional terms

Sales presentations, roadmaps, unreleased features and non-binding timelines are not owed unless they are expressly designated as binding services in the offer or order summary.

The customer’s general terms and conditions of business or purchase do not apply, even if Nextpulse does not expressly object to them or provides services without reservation. A reference in an order, e-mail signature or procurement system is not sufficient.

8. Notices and contract language

Contractual declarations may be made in text form, in particular by e-mail to the address stored by the customer or via a notification function in the product. The contract language is German; translations are provided for information only.