Delivery
Choose “Send via STRYK” if you do not want to maintain mail server details. With “Use the hotel email address” you send from your existing mailbox, for example at Google, Microsoft or IONOS; use an app password from your provider for this.
Test email
Send a test email after every change. Only then does STRYK enable sending for the booking engine and automatic guest emails.
Sender and “Manage booking”
Without a sender name of your own, the hotel name is shown. The logo from Settings › Hotel appears at the top of every email. If you wish, bookings created by your team also get the “Manage booking” button for the guest portal.
Incoming email
Guest replies reach STRYK through the STRYK inbox with your personal forwarding address, or through IMAP from your mailbox. The STRYK inbox requires an active STRYK domain; new messages stay in quarantine until the malware scan is complete. IMAP requires TLS and a successful connection test.
Other tabs
Under Emails you edit the texts of guest emails, under AI assistant and Hotel knowledge the basis for reply suggestions, and under Inquiries the inquiries from your hotel website.
