Shift handover: note, open items, confirmation

How the outgoing shift hands over in three steps and how the next shift confirms that it has taken over.

2 min readTeam → Tasks → Handovers

What you can do safely afterwards

Nothing open gets lost at a shift change.
The next shift sees what happened and what is still open.
You can see who took over which handover and when.

What you need before starting

Both shifts belong to the same department.
You need task access and membership in the department, or Team management permission.

The handover in three steps

Write a short “note”: what happened, what the next shift must know. Link the “open items”: tasks, bookings, rooms or housekeeping orders. STRYK suggests items that were still open in the last handover. Then “Submit handover”. Someone from the next shift reviews and confirms with “Confirm handover”.

Handovers of the front desk with an open and a confirmed handover — Handovers: open handovers first, then the history of the day.

Hand over the late shift at the front desk

01
Write the note
Open “Handovers”, choose the department and write the note.
The draft is visible only to you.
02
Link open items
Add the open tasks and the booking with the late arrival.
Each item appears as a card.
03
Submit
Choose “Submit handover”. The text can no longer be changed; later notes are added as an addendum.
The handover is open for the next shift.
04
Take over
The next shift reads the handover and its cards and confirms with “Confirm handover”.
The handover shows who took it over and when.

Good to know

Taking over does not finish tasks; they stay open until they are done
Addenda keep the original text unchanged
Older handovers open with the date selection

Final review

Every shift starts knowing what is open, and every handover has a confirmed taker.

01Every shift ends with a handover.
02No handover stays open longer than one shift.

Common mistakes and the right solution

Problem

You cannot take over your own handover.

Solution

Another person of the next shift confirms it.

Problem

A linked item shows as protected.

Solution

The reader has no access to that record. Its owner rights stay unchanged.

The handover in three steps

Hand over the late shift at the front desk

Hand over the late shift at the front desk

Good to know

Good to know

Final review

See STRYK in your hotel workflows.