Read the correct date and real workload
Every housekeeping plan is date-specific, so the first check is always the date.Open Rooms → Housekeeping plan and verify the selected date. Compare summary counts with calendar arrivals and departures. Investigate unexpected totals before assignment.
The plan distinguishes departure, arrival, stayover and vacant rooms. Same-day turns have high priority. Real technical blocks belong to room availability, not normal cleaning.
Begin with the selected operating date and reconcile the plan with the booking calendar before assigning a single room. Count departures, same-day turns, arrivals without a departure, occupied stayovers, vacant inspections and active room blocks. A room may appear for more than one reason, so read the movement and the intended outcome instead of treating every row as an identical clean. Compare the plan total with the day summary and investigate a missing or unexpected room at its source. A cancelled departure, extended stay, room move or late booking changes the real workload and must be corrected in the booking or room record. Never add a handwritten duplicate simply to make the numbers match. Mark same-day turns with expected arrival time and identify rooms whose current state conflicts with the schedule. The morning review is complete when the calendar, room inventory and housekeeping plan describe the same date and every visible task has a clear operational reason.
| Reason | Meaning | Typical goal |
|---|---|---|
| Departure | Guest leaves today | Full clean and release for next use |
| Arrival | New guest expected today | Checked and ready in time |
| Stayover | Guest remains in house | Agreed service without vacant-room release |
| Vacant room | No current stay | Check or refresh by hotel standard |
Verify active staff and day priorities
The plan assigns real work only to people actually working today.Housekeepers are managed centrally in Settings. Use only active people and check absence, hours, floor knowledge and special duties.
Prioritise same-day turns by arrival time, then departures, early arrivals, timed stayovers and vacant rooms. Balance effort, not room count alone.
Use only active housekeepers maintained under Settings → Housekeeping and confirm who is genuinely available for this shift. Review absence, working hours, floor knowledge, access rights, training needs and any task that requires two people. Then rank work by guest impact: same-day turns by arrival time, other departure rooms, promised early arrivals, timed stayover service and finally routine vacant-room checks. Priority does not mean giving every urgent room to the fastest person. Estimate workload from room category, occupied beds, length of stay, special preparation, travel between floors and known condition. Record who coordinates an arrival at risk and when reception will receive the next update. If an employee is missing from the active list, correct central staff configuration rather than inventing a name in the plan. If someone becomes unavailable after assignment, redistribute the saved rooms deliberately and confirm that no room retains an owner who is no longer working.
| Priority | Example | Decision reason |
|---|---|---|
| 1 | Room 108, departure + 14:00 arrival | Critical turnaround |
| 2 | Other departure rooms | Full clean before next use |
| 3 | Stayover with morning service | Timed guest request |
| 4 | Vacant-room check | Important without immediate arrival |
Assign rooms fairly and unambiguously
Every relevant room needs exactly one operating owner.Choose one active person per room and balance category, duration, floor, turnarounds, special work and existing load.
After assignment, check for unassigned rooms, duplicate ownership, inactive staff and overload. Save later reallocations in STRYK.
Assign exactly one operating owner to every relevant room and balance the full route, not only the room count. Start with the critical same-day turns, estimate effort for each room and group sensible floor routes without hiding a heavy workload inside one compact corridor. Compare departure cleans, family occupancy, studios, sofa beds, cots, special amenities and inspection duties. A second person may assist with a defined task, but responsibility for the room must remain unambiguous. Save assignments, reload the date and verify that every row still shows the intended person. Read the per-person workload again after the final allocation and adjust before work starts when one route cannot meet arrival times. Do not maintain a parallel paper distribution as the authoritative plan; a printed plan is an output of the same saved assignments. When reception asks who owns Room 108, the answer must come from the shared plan and include a realistic next checkpoint, not from memory or a private message thread.
Assignment in five steps
- 01Critical rooms
Mark turnarounds and early arrivals first.
No at-risk arrival without a plan - 02Estimate effort
Consider category, occupancy and special work.
Realistic load - 03Group routes
Group floors sensibly.
Less unnecessary walking - 04Choose one person
Exactly one active owner per room.
No double assignment - 05Review total load
Balance heavy and light work.
Plan is executable
Use Start only when work actually begins
Assignment means ownership. Start means real work in progress.The assigned person selects Start when work begins. Do not mark all rooms in progress in the morning because front desk relies on that state.
Complete the status tasks without pre-checking them. Record blocked work concretely; do not mark done for a better metric.
Assignment and progress are different facts. Leave an assigned room in its waiting state until the responsible person physically begins that room, then use Start once. This lets reception distinguish planned work from work actually in progress and prevents a morning bulk update from making every arrival appear closer to release than it is. Before starting, confirm room number, current occupancy, departure status and any do-not-disturb or safety condition at the door. If the guest has not departed, do not begin a departure clean or move personal belongings; follow the hotel escalation for late checkout. Work through the status tasks in their displayed order and mark them only after the observable result exists. If the employee pauses for an urgent reassignment, keep the real state visible and hand over responsibility explicitly. A progress timestamp is an operational promise, so investigate an assigned room that remains untouched near its arrival deadline instead of changing the status to create a calmer dashboard.
Route exceptions and defects correctly
Housekeeping sees many issues first, but the solution must not remain hidden in a note.Distinguish cleaning exception, missing supplies, guest request and technical defect. Technical or safety issues go to the room/block workflow so inventory can react.
Record room, concrete issue, time, urgency and affected arrival. Management decides block and repair; housekeeping maintains real work state.
Treat every deviation according to its operational consequence. A missing towel or minibar item can remain a housekeeping task with a clear owner. A leaking drain, unsafe electrical fitting, broken lock, pest evidence or damage that may prevent sale must leave the cleaning checklist and enter the room or block process. Record the exact room, observed fact, time, urgency, expected arrival and person informed; avoid vague notes such as “technical issue”. The responsible manager decides whether to block the room for a date range, arrange repair and coordinate an alternative with reception. Housekeeping must not set Ready while the defect, required reclean or inspection is open. For Do not disturb, follow the property’s defined retry and welfare procedure and keep the room occupied; do not convert it to a technical block without a real availability reason. Close an exception only after the responsible source shows the result. A verbal corridor report is helpful for speed but never replaces the visible case and ownership.
Finish with Done, stayover done and Ready correctly
The correct final state depends on whether the room is occupied or vacant.Choose Done when assigned work and required tasks are complete. An occupied stayover ends with stayover service done, never Ready.
For a vacant arrival room, inspect bed, bathroom, amenities, requests and safety before setting Ready. If inspection finds an issue, keep the proper open state.
Choose the final state from the real room situation. Done means the assigned work is complete, but it is not automatically a release for a new guest. A vacant departure or inspection room becomes Ready only after all required tasks, replenishment, functional check and any supervisor control have passed. An occupied room with completed daily service ends as Stayover service done and remains occupied; marking it Ready would falsely describe it as an empty check-in room. A room with open repair, active block, missing safety check or unresolved quality issue remains unavailable for release. Before changing state, stand at the correct room, verify its number and compare today’s movement. After saving, reload the plan and confirm the state appears in the shared rooms view and against the correct unit. Reception may rely on Ready for check-in, so time pressure, an early guest in the lobby or a nearly finished clean never justifies a premature release.
| Room situation | Work complete | Correct final state | Signal to front desk |
|---|---|---|---|
| Occupied stayover | Daily service complete | Stayover service done | Guest remains; not a new check-in room |
| Vacant departure room | Cleaning done, inspection open | Done | Not yet released for check-in |
| Vacant checked room | All tasks and inspection complete | Ready | Operational check-in is possible |
Review, export and hand over the day plan
Digital view, preview, download and print must show the same day state.Before handover, review totals, assignments, open rooms, ready rooms, stayovers and exceptions. Open at-risk arrivals rather than checking only completed counts.
Preview, download and print use the same STRYK PDF in the language you choose (all 18 STRYK languages are available). Paper is a working copy; live operating state remains in STRYK.
Close the operating cycle with a structured handover. Review every arrival against expected time and Ready state, every stayover against its completed occupied-room service, every assigned room against a real result and every exception against owner and next action. Generate the housekeeping plan PDF for the same date and required language through the STRYK workflow; preview, download and print must use the same file and the filename should identify date and hotel. Compare a sample of rooms, assignments and status tasks between digital view and PDF. Do not create a separate browser print or manually edited checklist when something differs. The next shift receives the saved plan, not a new interpretation: identify remaining rooms, at-risk arrivals, blocked units, repair status and the exact time of the next decision. Sign off only when reception can answer whether each arriving room is ready from the shared state and management can trace every unresolved exception without calling the previous shift.
Five checks to close the day
- 01Assignments
Every relevant room has an owner.
No gap - 02Arrivals
Check readiness against expected time.
No unclear check-in - 03Stayovers
Confirm service without vacant-room release.
Correct state - 04Exceptions
Read owner, urgency and next step.
Nothing remains verbal only - 05PDF/handover
Check date, language and shared state.
Next shift can work
