Extra revenue at Christmas and on Mother’s Day
Revenue & finance, Hotel gift vouchers
From sale to the last partial redemption, you know what a voucher is still worth.
Sell vouchers even when reception is closed, in your own online shop or at the desk.
Hotel gift vouchers
Online sales without extra work at reception
Vouchers in your hotel’s own design
No more noting remaining balances on scraps of paper
Redeem by QR scan instead of typing in a number
Online and cash sales in one list
How it works in your hotel
- 01Fixed voucher products and open amounts
- 02Online shop with online payment
- 03Sales at reception with payment method and date
- 04PDF with logo, colours and QR code
- 05Sent by email plus digital access
- 06Voucher PDF in 18 languages
- 07Partial redemption on the booking or invoice
- 08Single-purpose and multi-purpose vouchers kept separate
Four practical jobs in daily hotel operations.
Christmas present at 11 pm
A daughter buys her parents a €200 voucher in the online shop. After payment, the PDF with a personal message arrives by email.
Cash sale at departure
A guest buys a voucher for friends while checking out. Reception records the cash payment and prints the PDF.
Redeeming on a direct booking
The guest enters their voucher code on your website. If the balance covers the amount due, no further payment is needed.
Remaining balance for later
Of €150, €120 is redeemed on the invoice. The remaining €30 stays on the same voucher for the next visit.
Common questions: Hotel gift vouchers
Where is the voucher shop configured?+
Under Booking Engine → Voucher shop. Products, custom values, copy and terms are maintained as draft and published with the Booking Engine.
Does the online shop require online payments?+
Yes. Online issuance requires a production-ready online payments connection. No active voucher is created without confirmed payment capture.
Can front desk sell vouchers for cash?+
Yes. Front desk issues the voucher with actual payment method, date, value and recipient; cash is recorded as a real sale.
Which voucher values are possible?+
The property can create fixed products and optionally allow custom values within its own minimum and maximum limits.
What is the difference between single- and multi-purpose vouchers?+
Single-purpose vouchers require the relevant tax and revenue account at issuance. Multi-purpose vouchers remain an open voucher liability and tax treatment follows the supplied service. Confirm configuration with tax advisers.
When does an online voucher become active?+
Only after full online payment is confirmed. A payment intent, browser return or repeated webhook alone is not sufficient.
How does the guest receive the voucher?+
STRYK sends the branded PDF through a durable email queue and also provides secure digital order access.
What happens if email delivery fails?+
The voucher remains issued and available through secure order access. An ambiguous SMTP outcome is marked for manual review and is never retried blindly.
How is the voucher PDF designed?+
The A4 document uses property name, logo, central colours and configured font and contains number, value, validity, terms and QR code.
Which languages are available for the voucher PDF?+
The voucher PDF can be created in any of the 18 STRYK languages for each issue. The public shop follows the active Booking Engine language.
How does the QR code work?+
The QR code contains the standard STRYK voucher code. After scanning, STRYK validates property, state, validity, currency and balance before redemption.
Can I use the device camera?+
Yes, when browser, device and secure HTTPS connection support QR detection. STRYK requests camera permission only when scanning starts.
Does a standard QR scanner work?+
Yes. USB and Bluetooth scanners in keyboard mode enter the code like keystrokes and usually confirm with Enter.
Can a voucher be redeemed partially?+
Yes. Staff or guest can choose an amount up to the available balance; the remainder stays on the same voucher.
Can a voucher fully pay a direct booking?+
Yes, when the available balance covers the amount due today. STRYK then requires no additional payment method for that amount.
Where does front desk redeem a voucher?+
In the voucher section of a new manual booking or under Finance → Payments → Vouchers for invoice settlement.
Is voucher redemption a discount?+
No. A value voucher is a payment instrument or liability. STRYK records redemption as payment evidence rather than reducing the sale price afterwards.
What happens when a booking is cancelled?+
An active booking redemption is reversed traceably if it has not yet moved to an invoice. Invoice corrections follow the Finance process.
Can an online voucher purchase be refunded?+
A full provider refund can cancel a completely unused voucher. Partial refunds or used vouchers move to visible manual review for financial safety.
Does STRYK prevent duplicate purchases and redemptions?+
Orders, payment webhooks, issuance and redemption use unique idempotency and locking. Repeats must not create another voucher or a negative balance.
Who may manage vouchers?+
Dedicated permissions separate viewing from issuing, sending, redeeming and cancelling. Material actions remain visible in activity and voucher history.
Are vouchers separated between properties?+
Yes. Products, orders, codes, documents, redemptions and payment evidence are property-isolated. A code from another property cannot be redeemed.
How is the shop added to the hotel website?+
After domain activation and publication, STRYK provides a responsive iframe snippet and direct shop link. Both show only the published version.
Could Hotel gift vouchers work for your hotel?
14 days free. All STRYK core apps included. No setup fee; optional AI modules are separate.
